From Order to Delivery: How Your Massage Chair Arrives

A simple step-by-step guide so you know exactly what happens after you place your order.

Order-to-Delivery Visual Timeline

Order placed → Payment confirmed → Freight scheduled → Tracking sent → Delivery appointment → Chair arrives Order Placed 🧾 Payment Confirmed ✅ Freight Scheduled 📅 Tracking Sent 🔗 Delivery Appointment 📞 Chair Arrives 🏡
Order Placed → Payment Confirmed → Freight Scheduled → Tracking Sent → Delivery Appointment → Chair Arrives

Step-by-Step: What Happens Next

  1. 1) Order Confirmation

    You’ll receive an order confirmation email immediately after you place your order.

  2. 2) Payment Confirmed

    After payment is confirmed, we contact the freight company to schedule pickup.

  3. 3) Freight Pickup & Transit

    Your massage chair is picked up from our warehouse and begins transit to your area.

    Typical processing: 1–3 business days.

  4. 4) Tracking Info Emailed

    We email your tracking number and carrier details so you can follow progress.

  5. 5) Delivery Appointment

    The driver or the freight company will call you to schedule a delivery window.

  6. 6) Delivery Day

    Please have enough people to move your chair—massage chairs are large and heavy.

    Note: Freight carriers provide curbside delivery. White-glove service is not available.

Delivery Prep Tips

  • Measure doorways, hallways, and final placement area.
  • Clear a safe path from curb/entry to the room.
  • Have basic tools and help ready on arrival.

Frequently Asked Questions

Do freight companies offer white-glove delivery?
We’re sorry, but white-glove service is not offered by our freight partners at this time. Delivery is curbside/front-of-house only.
Will I get a tracking number?
Yes. We email your tracking number and carrier info as soon as your chair ships.
How do I schedule the delivery day?
The driver or freight company will call to set a delivery appointment window that works for you.

Need help with your shipment?

We’re here to help make everything smooth. Reach out with any questions about freight, tracking, or delivery prep.

Contact Us